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Refund Policy

Pentester Club Cyber Security iLabs – Refund Policy

At Pentester Club Cyber Security iLabs, we strive to provide high-quality educational services and a positive learning experience. We understand that circumstances may arise that necessitate a refund. This refund policy outlines our approach to refund requests.

1. Refund Eligibility:

  • Full refunds are available for courses canceled by Pentester Club Cyber Security iLabs.
  • Refund requests for courses must be submitted within 2 days of the course start date.
  • Refunds may be considered on a case-by-case basis for exceptional circumstances, such as medical emergencies or unforeseen personal difficulties. Supporting documentation may be required.

2. Non-Refundable Items:

  • Certain services or products, such as course materials or certifications, may not be eligible for refunds. Please check individual course descriptions and purchase agreements for details.

3. Refund Process:

  • To request a refund, contact our customer support team at info@pentesterclub.com or +19563079414 with your request.
  • Include your name, contact information, course details, and a brief explanation of your reason for the refund request.
  • We will acknowledge your request within 2 business days and inform you of the next steps in the process.

4. Refund Approval:

  • Refund requests will be reviewed and processed within 1 business days of receipt.
  • Approved refunds will be issued to the original payment method, unless otherwise specified.

5. Deductions and Fees:

  • Pentester Club Cyber Security iLabs reserves the right to deduct processing fees, payment gateway charges, and other applicable fees from the refund amount.

6. Course Cancellation:

  • In the event that a course is canceled by Pentester Club Cyber Security iLabs, students will be offered the choice of a full refund or the option to reschedule the course.

7. Changes to the Refund Policy:

  • Pentester Club Cyber Security iLabs reserves the right to amend this refund policy at our discretion. Any changes will be posted on our website and will apply to future transactions.

Contact Information:

  • If you have any questions or concerns regarding our refund policy, please contact our customer support team at info@pentesterclub.com or +19563079414.